1Red Casino Privacy
At 1Red, we protect your personal and transaction data for a minimum of five years under our Privacy Policy dated 26 August 2024. You can request access, correction or erasure of your data at any time.
Read Our Privacy Policy1Red Privacy Policy and Data Protection
As the data controller, 1Red collects registration details such as your name, date of birth, email address and phone number when you create an account through our sign-in page. We also record correspondence sent via the website, email or live chat, your transaction history, login and traffic data including GeoIP, browser and device information, weblogs, verification documents submitted for identity checks, and any survey responses you choose to provide.
This information is processed to settle bets and transactions, deliver our gaming services, provide support, verify your identity, meet AML/CFT obligations, monitor for fraud, and, where you have given consent, for marketing, market studies and statistical research. Our licensing obligations, set out on our licensing page, require this processing as part of our gambling-regulation duties. This Privacy Policy, together with our Cookie Policy, was last updated on 26 August 2024.
Who Has Access to Your Information
Internally, access is limited to our Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support, Customer Retention and VIP managers, each restricted to the data needed for their role.
How 1Red Shares and Protects Your Data
We may share your information with group companies and partners, payment processors such as Paysafe, relevant regulators, marketing service providers, law enforcement where legally required, and other third parties when you have given consent. Where data is transferred outside the EU/EFTA/EEA, we rely on Standard Contractual Clauses, and by continuing to use our casino services you accept this transfer mechanism. On site, required cookies support navigation and member areas, functional cookies remember your session key, language and region, and advertising cookies let partners track visits and registrations.
We retain personal data for a minimum of five years from your last transaction or account closure; requests for earlier deletion during this period are declined, since the same retention supports our AML and gambling-regulation duties. Your account itself is protected by a unique ID and password, with optional two-factor authentication available whenever you sign in.
If you accept a prize connected to one of our welcome or reload offers on our promotions pages, we may use your name or nickname in related advertising. You can always exercise your privacy rights, described below, by contacting our Data Protection Officer through live chat, our contact form or email.
Your Data Protection Rights at 1Red
As a player, you hold a defined set of rights over the personal data we hold, set out in full in our Privacy Policy dated 26 August 2024. These rights apply whether you are reviewing your account details, requesting a copy of your data, or objecting to how it is used.
| Right | What It Means |
|---|---|
| Access | Free copy of the personal data we hold about you |
| Correction | Update inaccurate or incomplete details |
| Erasure | Request deletion, though not an absolute right during our retention period |
| Objection | Object to certain processing, such as marketing |
| Restriction | Limit how we use your data |
| Portability | Receive your data in a portable format |
| Withdrawal of consent | Withdraw marketing or other consent at any time |
| Complaint | Lodge a complaint with a supervisory authority under Article 77 GDPR |
To exercise any of these rights, contact our Data Protection Officer via live chat, our contact form or support email; access requests are handled free of charge.