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1Red Casino Forgot Password

1Red Casino lets you recover a forgotten password using the email on your account. Our support team answers 24/7 via live chat, contact form and email if the reset link never arrives.

Reset Your Password

How to Recover Access to Your 1Red Account

We secure every 1Red account with a unique ID and password, and you can add an optional two-factor authentication layer for extra protection. Recovering access always starts with the email address you registered with: select "forgotten password" on the sign-in screen, and we send a reset link straight to that inbox. Set a new password from the link and you can sign back into your account immediately.

Verification Status Can Limit Access Too

If your account carries a "temporarily approved" status while checks are still running, you can keep playing but cannot deposit more than €500 in total and cannot withdraw until full verification clears. Resetting your password will not remove this limit on its own.

We allow one account per customer, address and shared IP. If you have genuinely lost access to your account rather than simply forgotten the password, contact us before registering again, since a second account needs our prior permission and any undisclosed duplicate has its transactions declared void. You can also start a password reset from inside the 1Red app, which uses the same sign-in screen as the desktop site.

What to Do if the Password Reset Email Never Arrives

We send the reset link within moments of your request, so if nothing appears after a few minutes, work through these steps in order.

  1. Check your spam, junk and promotions folders, since automated account mail is sometimes filtered there.
  2. Confirm the email address you are using matches exactly the one on your registration, as we only send the link to the address on file.
  3. Open live chat, which answers 24 hours a day, seven days a week, and ask an agent to resend or verify the address.
  4. Use the website contact form and describe the problem if you would rather not wait for chat.
  5. Email our support address directly; it also serves as our Data Protection Officer contact for account queries.
  6. If your account previously failed identity verification, no reset email is sent until that issue is resolved with support first.

Verifying Your Identity After Regaining Access

Once you are back into your account, we may require full verification if your lifetime deposits pass €2,000 or you request any withdrawal, whichever happens first. We ask for a government-issued photo ID showing both sides where applicable, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months. Our team reviews submitted documents within 24 hours and returns one of three outcomes: approved, rejected, or more information needed.

You then have 30 calendar days from our request to complete this step; after that the account is blocked from all deposits and withdrawals until the documents are supplied. Documents must be in the Latin or Cyrillic alphabet, otherwise we ask for a video verification call instead. A further algorithmic and manual check of your activity and balance runs before every withdrawal is released. We keep identity records, transaction history and correspondence on file for five years, and every document is checked against international sanctions lists before funds move through your deposit or withdrawal method.

Reset My Password Now

FAQ

How do I reset my 1Red password?
Select forgotten password on the sign-in screen and we send a reset link to the email address on your account. Open the link, set a new password, and sign back in right away.
What if the 1Red password reset email doesn't arrive?
Check your spam and promotions folders first, then confirm the address matches your registration exactly. If it still hasn't arrived, our live chat operates 24 hours a day and can resend or verify it.
Why does my account show a temporarily approved status?
It means identity verification is still running. You can keep playing, but total deposits are capped at €500 and withdrawals are blocked until full verification is complete.
What happens if I don't log in for a long time?
An account is marked dormant after 180 consecutive days without a login, and we send at least 30 calendar days' notice beforehand. Once dormant, a fee of 10 USD per month applies, though it never pushes the balance negative.
Can I create a second 1Red account if I'm locked out of the first?
Only with our prior permission, since we allow one account per customer, address and shared IP. Any undisclosed duplicate has its transactions declared void and its bonuses and winnings forfeited.
What documents do I need after regaining access to verify my account?
We ask for a government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill issued within the last three months. Submissions are reviewed within 24 hours.
How long do I have to complete verification before my account is blocked?
You have 30 calendar days from our request. After that deadline, the account is blocked from all deposits and withdrawals until the documents are provided.