1Red Casino Close Account

How to Close Your 1Red Casino Account

We handle closure requests through the same support channels we use for everything else, and we confirm receipt before touching your balance.

1. Contact our 24/7 live chat, the website contact form, or our support email and state that you want your account closed.
2. We acknowledge the request within 24 hours, the same timeline we apply to written complaints.
3. Closure requests are only accepted from the account holder — a request submitted by a third party is dismissed.
4. If you still have a balance, we may ask you to complete identity verification first, since any withdrawal request triggers full KYC.
5. Once verification is done, we refund the remaining balance to you, less any applicable withdrawal charges detailed on our payments page.
6. Your account and any related assets cannot be transferred, sold, pledged or otherwise passed to another person, even during closure.

What Happens to Your Balance When You Close Your Account

Under our terms, we may close an account at our discretion, without giving a reason or advance notice, and the balance is refunded less any applicable withdrawal charges. The same principle applies when you ask us to close your account yourself: whatever remains after verification and any charges is returned to you rather than kept on file.

Because every withdrawal request triggers full identity checks, a closure that involves paying out a balance follows our normal verification process — a government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill, reviewed within 24 hours in line with the timelines shown on our withdrawal times page.

Bonuses and Wagering at Closure

Bonus funds follow the same wagering rules that apply during normal play, described in full on our welcome bonus page. Winnings only vest with you once the wagering requirement tied to a bonus — typically x40 — has been met, subject to our final determination, so an active bonus with unmet wagering is not simply converted to cash the moment you request closure.

Withdrawal Minimums That Apply to a Closing Balance

When we settle a balance at closure, the same minimum withdrawal amounts used for everyday payouts apply, so a balance under the threshold for its currency is paid out as part of the closure rather than processed as a standalone withdrawal first. Maximum payouts are capped separately at €10,000 per transaction, or the equivalent in other currencies, a limit unrelated to closure itself.

If your final balance sits below the minimum for its currency, we still return it when we close the account, without requiring a separate withdrawal request.

Closing Your Account: Data, Disputes and Inactivity

Closing your account does not erase your records with us. We hold identity verification documents, transaction records and correspondence for a minimum of five years from your last transaction or from the date of closure, and we do not action early erasure requests during that period.

If you disagree with how a closure or balance refund was handled, our complaints process applies in full: send a written complaint headed "Complaint" with your name, surname, phone number, a detailed description and the specific dates and times involved, in English. We acknowledge complaints within 24 hours and resolve them no later than eight weeks from receipt, with a written, reasoned response.

If you simply stop logging in rather than requesting closure, your account is treated differently. We give at least 30 calendar days' notice before marking an account dormant, which happens after more than 180 consecutive days without a login via our sign-in page, and a dormant account is charged 10 USD per month, a fee that never takes the balance below zero.