1Red Casino Contact

How to reach 1Red Casino support

We operate as TESSERA LIMITED S.R.L., registration number 3-102-913501, registered at San Jose, Mata Redonda, South Sabana, Las Vegas Neighbourhood, Blue Building Diagonal To La Salle Highschool, Costa Rica. Our support team is reachable 24 hours a day, seven days a week, through live chat, a website contact form and a support email hosted on our own domain, which also serves as the contact point for our Data Protection Officer.

If your question concerns signing in, password recovery or general account access, our log in page outlines the steps before you open a chat. For deposit, withdrawal or processing questions, our payments page lists every method we accept, so our agents can resolve a payment query faster once they know which method and currency you used.

Filing a complaint

Complaints must carry the subject line "Complaint" and include your name, surname, phone number, a detailed description and the specific dates and times involved. We accept complaints in English only, submitted by the account holder directly — a complaint filed by a third party is dismissed. Every complaint is acknowledged within 24 hours, and we provide a written, reasoned response no later than 8 weeks from receipt, drawing on server logs as the final evidence.

Legal and compliance contact points

We hold a licence from the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202410047-FI2; the full detail of what it covers sits on our licensing page. Our governing law is the law of Costa Rica, and the courts of Costa Rica hold exclusive jurisdiction over any dispute, although we may seek interim or injunctive relief in any competent jurisdiction. Only the English-language version of our Terms and Conditions, Privacy Policy and other documents carries legal effect, so any correspondence is assessed against that English text.

Two AML Compliance Officers, named in our KYC / AML Policy, are responsible for compliance with counter-financing-of-terrorism and anti-money-laundering rules, for staff training and for filing suspicious-activity reports. Suspicious or unusual transactions are reported as a SAR or UTR to the appropriate government authority, and the Anjouan Gaming Board may also be notified; we do not tip off the customer involved. Screening runs against the US OFAC SDN list, the UK HMT Consolidated List, the Ukraine List, UN restrictive measures and the EU Consolidated List, using Refinitiv / Thomson Reuters World-Check.

Identity verification documents, transaction records and correspondence are kept on file for 5 years, so our support and compliance teams can retrieve older cases if you reopen a query about a past deposit, withdrawal or KYC decision.

Ways to get in touch with 1Red

Each channel below covers a different type of request, so starting in the right place gets you an answer faster.

• Live chat — available 24 hours a day, seven days a week, best for questions on signing in, payments and general account access.
• Contact form — on our website, for written requests including refund and complaint submissions.
• Support email — hosted on our own domain; the same address also serves as the contact point for our Data Protection Officer.
• KYC document submission — a government-issued photo ID, a selfie holding that ID and a bank statement or utility bill, reviewed within 24 hours.
• Complaints — subject line "Complaint" with your name, surname, phone number, a detailed description and specific dates and times; acknowledged within 24 hours and resolved within 8 weeks.

Whichever channel you use, our team responds in English and keeps a record of every conversation, since server logs are treated as the final evidence in any dispute.